It is essential that you make sure your shoes are not too far gone for our policy (our policy, which may differ from your past resolers). Flip through these photos for clarification, go back to the /rock-resole page for more photos. If you're still unsure, please save both of us time and send us photos through email or on instagram @valleyshoerepair, or to the shop phone via text message 760-418-5124.
The check-out process here provides us with all your information we need to receive your shoes, email, shipping address, phone number, etc! Please write your order number and your first and last name on or in the box. No need to print anything. Cost of shipping for the quantity of pairs will populate in checkout.
1. List EACH shoe make/model, SIZE, and what type of rubber you'd like on each pair of shoes. (Edge, Grip, C4, OME [original manufacturing equiptment] if you're not sure).
--Write 'dropped off in person' if that's the case, and list the model of your shoes.
2. Enter the QUANTITY of pairs you're sending in under the memo box!
3. Check out. You'll see shipping cost added at the last step.
4. Mail your pair(s) of shoes to the below address, at your own cost, in your own time. Clearly label your first and last name and order number on or inside of the package.
Mail-In Address:
Valley Shoe Repair
55831 29 Palms Hwy
Yucca Valley, CA 92284
Within 2-3 business days of receiving your shoes in the shop, we will assess for repairs and email you an invoice with the list of repairs. Please pay the day it is received.
Climbing Shoe Return Shipping Label
We will send you an invoice through email detailing the repairs needed.
Ensure your information is accurate. We are not responsible for lost or stolen packages.
Shoes are shipped through USPS, priority mail.
WE WILL SHIP BACK SHOES THAT ARE IRREPAIRABLE/TOO FAR GONE FOR OUR POLICY - see our Climbing Shoe Resole page for photos and descriptions to help you out!
WHEN IN DOUBT, EMAIL US PHOTOS- info@valleyshoerepair.com